Charges, balance, and termination

Pending verification — commercial launch workstream

The billing lifecycle documentation (invoice/charge presentation, balance and payment handling, plan changes, and account termination with data release) is pending verification against the deployed billing service and the approved commercial policy. This page is intentionally a placeholder rather than a guess: Aidin docs do not publish billing procedures, prices, or refund rules that have not been approved and verified.

The FAQ below contains only answers that are already verified platform behavior.

Verified FAQ

Where can I see my usage? The platform dashboard includes account billing views with usage tracking (compute time and storage by project). Verified deployed (2026-11-10).

Am I charged for stopped notebooks? No. Compute is metered from running workloads; stopped notebooks consume no compute. Storage continues to count while volumes exist.

Will I be charged automatically at launch? GPU compute is billed pay-as-you-go at the approved prepaid rate. CPU, memory, and storage are currently shadow-rated — measured but not charged — and Aidin never charges for shadow-rated resources. Plan terms that apply to you will be published on Plans and usage before any new enforcement begins.

How do I get billing help? Use the support channel provided with your account after sign-in. Support will never ask for your password or verification codes.

What will be documented here

• How and when charges appear, and how balances are maintained
• Plan changes, upgrades, and their effect on quotas and entitlements
• Account termination: notice, data export window, and release of compute/storage
• Payment methods and invoicing for the public offering

Each item will be marked verified as the corresponding billing behavior is confirmed by the commercial launch workstream and checked against the deployed billing service.

Related pages

• Plans and usage
• Workspace storage